Protect Your 24-Hour SLAs. Clear Your German Backlog.
Plug-and-play asynchronous ticket clearing for growing DACH Shopify brands. I resolve WISMO queries, order edits, and return requests overnight so your team wakes up to Inbox Zero.
- 🛡️ 6+ Years Tier-1 Operations Experience
- 👔 Former Head of Department
- 🇩🇪 Native German Communication (Du / Sie)
- 🔒 Strict GDPR & Compliance Standards
German Shoppers Demand Speed & Compliance
German e-commerce buyers expect rapid replies and strict adherence to 14-day return rights (Widerrufsrecht). When your in-house team goes offline for the weekend or evenings, tickets accumulate rapidly.
SLA breaches, frustrated VIP buyers, negative reviews, and an exhausted team arriving on Monday morning to a 300+ ticket queue.
Zero-Friction Queue Clearing
I log directly into your Zendesk and Shopify dashboard during offline windows. While your team rests, I process pending WISMO tickets, execute order updates, tag issues accurately for reporting, and handle return requests natively in German.
Your team starts every morning at Inbox Zero, SLAs stay at 100%, and customer retention remains high without added overhead.
Operational Expertise
The tech & workflow stack
Zendesk Queue Precision
Efficient macro execution, custom tagging, ticket categorization, and detailed internal notes for seamless internal visibility.
Shopify Order Resolution
Rapid order lookups, address edits, item swaps, and safe payment refund processing directly in the backend.
DACH Legal & Brand Alignment
Flawless German communication adapted to your brand voice (du/Sie) with expert knowledge of Widerrufsrecht and claims.
De-escalation & Retention
Transforming frustrated buyers into brand advocates using proven de-escalation protocols built over 6+ years in high-compliance environments.
Risk-Free Engagement & Pricing Tiers
The Test Batch
25–50 real German customer tickets
- 24-hour turnaround on your current inbox backlog
- Zendesk tagging & macro evaluation
- Full resolution audit report
Weekend & Overflow Guard
Weekend & evening coverage (~150 tickets/mo)
- Saturday & Sunday morning queue clearing
- WISMO & Widerruf resolution
- 100% SLA protection during off-peak hours
Daily Retainer Engine
Complete daily asynchronous inbox management
- 7-day asynchronous ticket clearing
- Full Shopify order edits & refund processing
- VIP escalation management & clean tagging
- Direct founder / manager asynchronous sync
Frequently Asked Questions
What is the free trial batch?
I clear 25–50 of your real backlogged German tickets within 24 hours: fully resolved and tagged, with a resolution audit report. It is free, so you can judge my speed, German and tagging quality before spending a single euro.
How does asynchronous ticket clearing work?
I log directly into your Zendesk and Shopify during your offline windows, such as evenings and weekends. Tickets are resolved, tagged and documented with internal notes, so your team starts the next working day with a clean queue.
Do you write in formal (Sie) or informal (du) German?
Both. German is my native language and I adapt every reply to your brand voice, including correct handling of the Widerrufsrecht (14-day withdrawal right) and complaint cases.
What does it cost, and in which currency?
The trial batch is free. The Weekend & Overflow Guard runs from €490 to €650 per month and the Daily Retainer Engine from €1,250 to €1,450 per month. The CHF amounts shown are approximate equivalents for Swiss brands.
How much onboarding do you need?
Very little. Hand over your SOPs and macro guidelines and I start from day one, with no weeks of training.
High-Volume Operations Mindset. Zero Onboarding Overhead.
I didn't start in freelance support yesterday. Over the last 6+ years, I advanced from frontline customer advisor to Head of Department in a strictly regulated, high-volume environment. I understand SLA architecture, secure payment protocols, and queue metrics from an executive level.
You don't need to spend weeks training me. Hand over your SOPs and macro guidelines, and I will execute with military precision from day one.
Let's Clear Your Queue This Week.
Send me 25–50 backlogged German tickets. Evaluate my speed, German grammar, and Zendesk tagging quality before spending a single Euro.